Your hosts

Christian Zinn,
Director

‘Everyone said it couldn't be done! Then someone came along who didn't know that and did it.’ I work and live by this motto. "I see my role as being present, listening and being available as a contact person. It's the many encounters that shape my everyday life. No two days are the same, and that's what makes it so exciting for me. This often leads to emotional moments, a giving and receiving that is very fulfilling for me personally. It is important to me to remain authentic and empathetic, to communicate on an equal footing and to radiate joy.‘

Gastgeberin und Vize-Direktorin Taina Hefti

Taina Hefti,
Vice Director Rooms

"Every guest is unique, and that's exactly how I want to treat them. It's important to me to show genuine warmth, listen attentively and recognise small details that make the stay special. My aim is for our guests to not only have a good time, but to feel truly welcome and valued - almost like one big family."

Woman with glasses smiles into the camera

Evelyn Engler,
Vice Director F&B

"For me, the Ermitage stands for everything that makes a successful hotel: a perfect location in the centre of the Saanenland, a fantastic wellness landscape and 360° cuisine. But first and foremost, it stands for an authentic atmosphere and genuine, warm hospitality that is practised by all employees."

Gastgeberin und Chef de Réception Kim Eberhart

Kim Eberhart,
Head of Réception

"Working with people from all over the world makes my job particularly exciting. Every guest has their own story and individual needs. We don't just want to fulfil expectations, we want to exceed them - because true hospitality is shown in the small, loving details that make a stay unique."

Gastgeber und Executive Chef Marius Kinsler

Marius Kinsler,
Head Chef

"What counts for me is that our guests feel completely at ease at ERMITAGE - almost like at home. Personal contact is important to me: listening, being attentive and fulfilling small wishes. Pleasure and genuine hospitality make the stay unforgettable."

Gastgeger und Leiter Vitalità Dirk Bareuther

Dirk Bareuther,
Head of Vitalità

"It is important to me to combine the family atmosphere with our professional knowledge of medicine and wellness. I value our high proportion of regular guests and try to convince every new guest to become one too."

Man with a folding rule in front of a stone wall with the inscription Ermitage Wellness & Spa

Florian Schenk,
Head of Technology

"We operate as invisibly as possible for our guests. However, if a guest reports a technical problem, it is very important to us to solve it quickly, professionally and reliably. And perhaps offer a little more than just solving a technical problem."

Woman with glasses in the office in front of a computer

Barbara Leuenberger,
Head of Reservations

"It is important to me to process reservations and enquiries smoothly. An offer is ideal when it exceeds the individual wishes and expectations of our guests."