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Good to know(Hotel)

    1. How do I best get to the Hotel?
      By train:
      The Hotel is 5 minutes’ walk from Schönried station. Let us chauffeur you in the brand new Volvo XC40 Recharge from Schönried station to the ERMITAGE and back. Simply inform us in advance of your arrival or departure time (033 748 04 30) so that we can organise the shuttle service to your needs.
      By car:
      From German-speaking Switzerland, take the A6 highway and exit the at Wimmis. Then follow the signs for Zweisimmen and Gstaad. The journey takes approx. 1 hour from Bern or Bern-Belp, and approx. 2.5 hours from Lörrach/Basel and Zurich. From the western part of Switzerland, take the Bulle exit off the highway and follow the signs for Château d'Oex/Gstaad. Once you arrive in Saanen, after the tunnel go around the roundabout and ¾ of the way around take the road signposted for Schönried. The journey takes approx. 1.75 hours from Lausanne and 2.25 hours from Geneva.
    2. Is there parking at the Hotel?
      We will be happy to park your car for you. You have the option of an outside carpark for CHF 10 per day, a garage for CHF 15 per day and a heated garage for CHF 20 per day.
    3. From what time can guests arrive and/or check in?
      The rooms are available from 4 pm. If you arrive earlier, you are welcome to visit the Wellness area. Reception will provide you with your bathing bag including sauna towel, bathrobe and Wellness slippers. Changing rooms and lockers are located at the entrance to the spa area.
    4. How far is the Hotel from the ski lifts?
      The ski resort around Schönried is around 7 minutes’ walk from the Hotel. From here you can take the Horneggli ski lift to 1,770 m above sea level and enjoy the Hornberg, Saanerslochgrat and Rinderberg skiing areas.
    5. How far away is Gstaad?
      The journey to Gstaad takes around 8 minutes by train, or 15 minutes by car.
    6. Can I register in advance for excursions with the Guides?
      The excursions led by our Guides are a special plus for our Hotel guests. An advance booking for the excursions is *normally not possible. However, you can register/come to the Information desk in front of the Hotel hall “Bärgblick” every Monday to Friday from 9 to 10 am. An advance booking may be required for individual excursions: this will be noted on the programme. *Deviations from this rule cannot be excluded during the pandemic. We will be happy to provide you more information when you arrive. .
    7. Can I register for the sports lessons in advance?
      Our sports and relaxation programme adds fun and movement, as well as relaxation and deceleration into your holidays. We prepare an energetic programme each day that you are highly welcome to join, *with no need to register in advance. *Deviations from this rule cannot be excluded during the pandemic. We will be happy to provide you more information when you arrive.

 

Good to know(current Situation/COVID-19)

Please note that as of Monday, 10 December 2021, only persons with a valid Covid certificate (vaccinated, recovered) will be allowed access to the hotel. The certificate obligation applies to persons from 16 years of age. 

The most important questions and answers about the 2 G rule. 

  1. What is a Covid certificate and how do you get one?
    Click here for the FOPH information. Covid certificate (admin.ch)
  2. Vaccinated? The following conditions must be met:
    1. the vaccine is licensed in Switzerland.

    2. the vaccination must be complete. This means that it must include the number of vaccine doses according to the recommendations of the FOPH.  

    The Covid certificate for vaccinated persons is valid for 365 days from the administration of the last vaccine dose. All further information on how to obtain your Covid certificate can be found on the respective canton's page.


    How do I get a Covid certificate and how do I use it? - How to protect yourself (bag-coronavirus.ch) 

  3. Recover? The following conditions must be met: 
    You can get a Covid certificate if the Covid disease has been confirmed by a positive PCR test and no longer than 365 days ago.

    The validity starts from the 11th day after the positive test result and lasts for 365 days from the test result. You can apply for the Covid certificate in the canton using an online form. The certificate will then be sent to you in paper form by post.

 
General questions about the current situation.   

    1. Is the Wellness area open?
      Please note that only persons with a valid Covid certificate (vaccinated, recovered) will be allowed access to the hotel. The certificate obligation applies to persons from 16 years of age. Masks are compulsory in indoor areas. 
    2. Are you offering the soup and salad selection as usual?
      We continue to offer our light lunch of salad and soups in the «Brunnenstube» (bathrobe zone).
    3. Are the restaurants open?
      Guests are welcome in our bar and restaurants during regular opening hours.  
    4. Can I also take my meals in my room?
      You are welcome to eat your ERMITAGE gourmet board in your room. Do please notify us well in advance so we can provide smooth service. There is a room service fee of CHF 25.
    5. Do you still offer breakfast as usual (buffet)?
      We continue to offer our breakfast as a buffet. 
    6. Have you adapted your cancellation condition?
      We continue to offer our guests flexibility in the event of a cancellation. You can cancel your reservation without charge up to 30 days before arrival. If you need to cancel your booking within 30 days of arrival, you will have the possibility to postpone. You are welcome to state your preferred dates so that we can check availability and offer you the prices for the desired season. You can postpone your reservation at any time. If, unexpectedly, there is no alternative date available, we will make every effort to sell on the room booked for you. If this is not possible, we will need to invoice you for the stay. However, you will be able to deduct the invoiced amount from your next stay.
    7. What happens if a guest cannot use their booking owing to a positive test result?
      In this event we recommend you contact your travel insurance. The Hotel does not provide travel cancellation insurance. If you have tested positive before your trip, please inform us by phone so that we can start to look for another solution with you.
    8. What happens if the Hotel needs to close?
      If the Hotel needs to close, Hotel guests will be contacted by phone or electronically. Your room reservation would be cancelled without charge.

General enquiry 

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