Impressum and data protection

The following companies contribute to the content, design and processing of third-party data for


Copyright and editorial office

HLS Hotels & Spa AG 

Innerdorfstrasse 12

3658 Merligen


Entry in the commercial register

Company's registered office: Oberhofen am Thunersee (BE)

Registration court: Canton of Berne

Registration number: CHE-101.414.617

VAT number: CHE-101.414.617 VAT


Terms of Use and Data Protection Policy

This is the official website of the ERMITAGE Wellness & Spa Hotel, HLS Hotels & Spa AG.

By using this site you accept the following Terms of Use and the Data Protection Policy of the HLS Hotels & Spa AG. We therefore ask that you read through the following Terms of Use and the Data Protection Policy before you browse the website.


1. Changes

The HLS Hotels & Spa AG reserves the right to change the offer and the contents of this website, as well as the present Terms of Use and the Data Protection Policy at any time without prior notice. These changes are binding from the date the respective change was implemented.


2. Copyright

The copyright and all other rights relating to texts, illustrations, photos or other files on the site are the exclusive property of the HLS Hotels & Spa AG or specifically mentioned owners. The reproduction of any elements requires the prior written consent of the copyright owners.


3. Links to Other Websites

This website contain links to third-party websites that may be of interest to you. When you click on these links, you may possibly be redirected off the website of the HLS Hotels & Spa AG or sections of third party websites may appear within the framework of this website.

The HLS Hotels & Spa AG has not carried out any checks on the third-party websites that are linked to its website and is in no way responsible or liable for the content or the functioning of these third-party websites. This revocation of all liability applies irrespective of whether you leave the HLS Hotels & Spa AG website by clicking on a link or whether pages of the third-party sites appear within the framework of the HLS Hotels & Spa AG website, and also if, in the case of the latter, the information provider of a third-party website is not immediately obvious. Establishing a link to or visiting websites operated by third parties is at the sole risk of the user.


4. Exclusion of Liability and Disclaimer of Warranty

The HLS Hotels & Spa AG is not liable for the accuracy of the contents published on this website. All warranties are excluded and any liability or responsibility relating to the use of this website, in particular for any incorrect or incomplete content, is excluded. In addition to this, the HLS Hotels & Spa AG does not assume any responsibility and is not liable for possible viruses or other damages to the user's IT systems or other property caused by accessing this website, using this website, downloading materials, data , texts, images, video or audio material, etc., or browsing this website.


5. Data Protection

Working on the basis of Article 13 of the Swiss Federal Constitution and the Federal Data Protection Act (Data Protection Act, DSG), every person is entitled to the protection of their privacy as well as to protection against the misuse of their personal data. We comply with these provisions. Personal information is kept strictly confidential and not sold or passed on to third parties. Exception: Email address, name, arrival and departure days are transmitted to the destination marketing in order to provide you with the electronic guest card with all its functions. If you do not agree to this, you can still make use of the analogue card.

By working closely with our hosting providers, we strive to protect the databases as much as possible against third-party access, loss, misuse or fraud.

When you access our website, the following data are stored in log files: IP address, date, time, browser request and general information transmitted to the operating system respectively the browser. These data on the use of the website form the basis for statistical, anonymous evaluations to help identify trends, which we then use to improve our offers accordingly.

Under the link below you will find the complete privacy policy of our website:

Datenschutzerklärung Webseite


6. Cookies:

The HLS Hotels & Spa AG uses cookies in certain cases. A cookie is a file that is stored on the user's hard drive and contains information about the user. Cookies are not used to identify the person, but only to understand user behaviour and to create personalised offers for customers. As a registered participant, a cookie is required during your visit. This temporarily stores an identification number. This identification number is only used to facilitate communication during the use of the services.


7. Data Protection Policy for the Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer to help analyse how users use the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if the IP anonymisation is activated on this website, your IP address will be truncated beforehand by Google within the Member States of the European Union or in other Contracting States of the Agreement in the European Economic Area. The full IP address will only be transferred to a Google server in the USA and abbreviated there in exceptional cases. Google will use this information to evaluate your use of the website, to compile reports on the website activity for the website operators, and to provide other services relating to the use of the website and the Internet. Google will also transfer this information to third parties, if necessary, provided that this is required by law or if third parties are processing this data on behalf of Google. The IP address provided by your browser within the framework of Google Analytics will not be merged with other Google data.

You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we would like to point out that by doing so, you may not be able to benefit from the full use of all the functions on this website. By using this website, you agree to your data being processed by Google in the manner and for the purposes described above


8. Data Protection Policy for the Use of Facebook plugins (like button)

Our pages contain plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You will recognise the Facebook plugins from the Facebook logo or the "like button" on our site. Here is an overview of the Facebook plugins: .


When you visit our site, the plugins create a direct connection between your browser and the Facebook server. Facebook is informed that you have visited our site with your IP address. If you click the Facebook "like button" while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to link your visit to our site with your user account. We would like to point out that as a provider of the site, we do not receive any information concerning the content of the data that has been transmitted or how Facebook has used this. Further information can be found in Facebook's data protection policy at: .

If you do not want Facebook to associate your visit to our site with your Facebook user account, please log out of your Facebook user account.


9. The Use of Other Social Media Plugins

This website may use other third-party social media plugins (e.g. XING, Twitter, Pinterest, Linked-In, TripAdvisor, or Google+). By integrating the plugins, data can be automatically transmitted to the third party via the visit to the website If the user is simultaneously logged on to a third-party network, the visit to this website can be linked to his network account.

The purpose and scope of collecting the data and the further processing and use of this data, as well as the relevant rights and settings for the protection of privacy, can be found in the privacy policies of the respective provider.

The HLS Hotels & Spa AG has neither any influence on the way in which this data is transmitted nor any knowledge regarding the scope of the data transmitted, which is why the HLS Hotels & Spa AG refers its users to the data protection policies of the respective third-party providers and excludes all responsibility and liability in connection with the plugins of these third-party providers.


10. Information, Deleting, Blocking

You are entitled to be informed about your stored personal data, its origin and recipients, the purpose of the data processing as well as the right to correct, block or delete this data. For this purpose and other issues relating to personal data, you can always contact the HLS Hotels & Spa AG using the details listed in the Impressum.


11. Transmission of E-newsletters, E-mails and postal mails

The HLS Hotels & Spa AG sends to the addresses indicated during check in or reservation, informative newsletters via e-mail or postal mail.  Please note that the transmission of emails generally not encrypted is, so it bears to risk that the data can be intercepted and viewed by third parties.  


12. Opt Out Policy

You can unsubscribe from the HLS Hotels & Spa AG newsletter or postal mail at any time. Each newsletter contains a direct link, which means it is easy to cancel this service automatically. If you prefer not getting any postal mail anymore, please contact the address indicated on the impressum.